Invoice, tour voucher, confirmations will be sent in .pdf format.  ADOBE reader would be needed to read the document.  If you do not have Adobe Acrobat Reader, you can download a free version by clicking the image below and follow the instructions.
Click on    to download the free software to your computer's hard drive and you will be able to read the attached document. Links to Third Parties' Web Sites and or Hyper linking [A new window will open.]

1. Full payment is required to reserve the date and service.

2. Fax booking form accepted.

3. The tour will be officially confirmed when the credit card company approves the payment or the bank clears the check.

4. The receipt and tour voucher will be E-mail. Print and bring your tour voucher.

5. A representative of Legends of Puerto Rico, Inc. will require all participants to present the tour voucher prior to commencing the tour.

6. The currency that we use for our transactions is the United States dollar.

1. Walking, bus tour and transportation service takes place rain or shine.
2. Will not accept customers in our tours under the influence of alcohol and will not be refunded.
3. Legends of Puerto Rico’s goals are that all participants have an enjoyable and tranquil experience during our tours; for such reason, we reserve the right of admission.
4. Will not refund on the day of the tour, for NO-show and late arrivals, client decides to leave the tour, does not find the tour's or transportation departure location because did not print nor follow the instructions specified on the tour's voucher.
5. Full refund if customer cancels for any reason 10 days prior to the tour's date.  A 10% fee from the total to be refunded will be deducted to cover the rates we pay to process credit card transactions.
6. Full refund when a tour has low booking; meaning that the minimum required of reservation is not met.

Flight cancellations – Full refund if the flight is cancelled due to weather conditions.

Flight delayed – We monitor the flights and our staff will meet and greet the passengers at the real arrival time. No refund available because the tour or transportation service will be modified in according to the arrival time, accessibility to the sites and to the cruise ship’s boarding schedule.  No refunds for the time shorten due to any reason that delays the tour's start time.

Cruise ship cancellations – Full refund to customer if customer misses excursion because the cruise ship fails to dock in San Juan on scheduled date.

Cruise ship delayed –

1. (Private tour) We monitor the cruise ships and our staff will meet and greet the passengers at the real arrival time. No refund available because the private tour will be modified in according to the time, accessibility to the sites and to the cruise ship’s boarding schedule. 
    
2. (None private tour) A 50% refund to customer when a cruise ship docks in the San Juan Port after the walking tour's starting schedule. We have reserved and guaranteed the date and schedule for the customer; therefore, not accepting business from other clients. No refund for customers that decides to join the group when the cruise ship docks in the San Juan Port after the walking tour's starting schedule. Customer will refer to the instructions provided on the tour voucher regarding how to contact the guide and join the group.

Guests late arrival –

1. The schedule will not be extended due to the client’s late arrival at the departure location at the hotel; the service ends at the time scheduled when the reservation was confirmed.
2. The schedule will not be extended due to the client’s late arrival at the departure location at the Pier when the ship docked prior or prompt in according on the original time scheduled; the service ends at the time scheduled when the reservation was confirmed.

Weather conditions –

1. While the service is in progress, cancellations due to weather conditions are solely at the discretion of the driver or tour guide. A 50% refund will be made if the service that is in progress is cancelled due to severe weather conditions.
2. Full refund if the tour or transfer service is cancelled prior to commencing the service due to severe weather conditions.
    

Legends of Puerto Rico, Inc. will not be liable for any loss or injury, damage or loss of property, including but not limited to loss of life, suffered by the client; whether or not said loss, injury or damage was caused or related by acts of Legends of Puerto Rico, Inc., its agents, officers, shareholders, sponsors, endorsers, representatives or employees.  By confirming my reservation I release Legends of Puerto Rico, Inc., of all claims, and assume all the risk related to the services provided by such corporation, its employees, officers, shareholders, sponsors, endorsers, agents or representatives.

By confirming reservations of the tour, I acknowledge I have read, understood and accepted the terms as specified in this waiver.

Legends of Puerto Rico, Inc. assures you that any information you submit to us (like, say, your address and credit card information.) will remain absolutely private. This Web site contains links to other Web sites; Legends of Puerto Rico, Inc. is not responsible for privacy practices or the content of such Web sites.

We put in many hours and effort in researching and designing a custom made tour. Past experiences has taught us that some customers have utilized our knowledge and resources and opted to hire another tour guide, tour operator or gone on their own with the information we provided to them free of charge.  For such reason, a non-refundable US$100.00 tour design fee will be charged prior to providing suggestions and or alternatives to your Private Tour Guide reservation request.  When the customer confirms the reservations, the $100.00 design fee will be subtracted from the tour guide services quoted fee.